Refund Policy

1. General Scope

At Methum Jithnuka Science Learning Platform ("Redox"), we strive to deliver an exceptional educational experience through structured video lessons, live interactions, and comprehensive study materials. This Refund Policy delineates the terms under which refunds or replacements may be issued.

2. Digital Educational Services (Online Courses & Recordings)

Due to the nature of digital goods and immediate access granted upon payment authorization, course fees are generally non-refundable once content has been accessed:

• Instant digital delivery grants immediate access to copyrighted lectures, lesson notes, and recorded archives.
• Course enrollment fees cannot be refunded or transferred to other months or courses once lessons have been viewed or attended.
• Unused days or sessions within an active month cannot be carried forward as store credit.

3. Technical Exemptions & Duplicate Billing

We provide complete reimbursement in cases of system or network processing errors:

• Duplicate Transactions: If your card or bank account is debited twice for the same class enrollment due to a gateway timeout or network error, a 100% refund of the duplicate transaction is processed within 3 to 5 business days upon submission of transaction receipts.
• Platform-Side Technical Failure: If persistent server-side malfunctions prevent access to the course content for more than 7 consecutive business days without remedy, an equitable prorated refund or course extension will be offered.

4. Physical Printed Materials (Tutes) Replacement

Physical books and tutorial packs (tutes) dispatched to students are handled under our free replacement guarantee:

• If printed packs arrive damaged, misprinted, or incomplete, notify our support team within 48 hours of postal receipt with photographic evidence.
• Upon confirmation, a replacement parcel will be dispatched at no additional charge to the student.
• Refunds are not granted for delivery delays caused by courier services or inaccurate delivery addresses provided by the student.

5. Refund Request Procedure

To submit a refund or replacement inquiry, follow these steps:

• Contact our administrative support via [email protected] or official WhatsApp at +94 78 470 6035.
• Include your registered Google account email address, full name, phone number, and proof of transaction (Payment Gateway Reference Slip or Bank Transfer Receipt).
• Our administration will review the records and respond within 2 business days.

6. Settlement Timelines

Approved refunds are credited directly to the original debit/credit card or bank account used during the initial purchase within 5 to 7 business days, depending on bank settlement cycles.